Terms & Conditions


Description of coaching: Coaching is a partnership (defined as an alliance, not a legal business partnership) between the Coach and the Client in a thought provoking and creative process that inspires the Clients to maximize personal potential.  It is designed to facilitate the creation/development of personal goals and to develop and carry out a strategy/plan for achieving those goals.

1) Coach-Client Relationship  

  1. Coach agrees to maintain ethical standards of behavior.

    B. Client is solely responsible for creating and implementing his own physical, mental emotional well-being, decisions, choices, actions and results arising out of or resulting from the coaching relationship, and the coaching calls and interactions with the Coach. As such, the Client agrees that the Coach is not and will not be liable or responsible for any actions or inactions, or for or any direct or indirect results arising out of or relating to of any the services provided by the Coach. Client understands coaching is not therapy and does not substitute for needed therapy, and does not prevent, cure, or treat any mental disorder or medical disease.

    C. Client acknowledges that he may terminate or discontinue the coaching relationship at any time.

    D. Client acknowledges that coaching is a comprehensive process that may involve different areas of his life, including work, finances, health, relationships, education and recreation. The Client agrees that deciding how to handle these issues, and/or incorporate coaching principles into those areas and implementing choices, is exclusively the Client’s responsibility.

    E. Client acknowledges that the coaching does not involve the diagnosis or treatment of mental disorders as defined by American Psychiatric Association, and that coaching is not to be used as a substitute for counseling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical or other qualified professionals.  It is the Client’s exclusive responsibility to seek such independent professional guidance and/or services as needed. If Client is currently under the care of a mental health professional, it is recommended that the Client promptly inform the mental health care provider of the nature and extent of the coaching relationship agreed upon by the Client and the Coach. If Client is under another professional relationship as described above, it is in the Client’s best interest to inform the Coach of such relationship.

    F.  The Client understands that in order to optimize the coaching relationship the Client agrees to communicate honestly, be open to feedback and assistance, and to create the time and energy to participate fully in the program.

2) Services

The parties agree to engage in a month of coaching program through, internet and telephone meetings or as mutually agreed upon by Client and Coach. Client will have the ability to contact Coach for short calls and discussions via email and voicemail in between scheduled meetings.  

3)  Schedule  

The calls/meetings will be 60 minutes in duration.  Because terms and rates may vary, this Agreement of services, and compensation for said services, is valid for 30-days unless signed and dated.

The services are designed to include different components of growth and development. Please understand that Coach does not offer or provide guarantees of the potential outcomes and results of the coaching process. The client’s obligation to pay in full for services rendered is not related to or affected by the results of the coaching process.  There are no refunds except as provided below. 

Refund Policies:

After 7 days into the program, if Client has paid in full and is dissatisfied with coaching services or feels it was not what as expected, Client may give notice to Coach in writing and one (1) month of fees will be refunded. No additional refunds are available or will be provided.

4) Procedure

The times of the coaching sessions (and/or location) will be mutually determined by Coach and Client. Client will initiate all scheduled calls.  Coach will notify Client in advance if another telephone number should be used for a scheduled session.

5) Confidentiality

The Coach-Client relationship it not considered a legally confidential relationship (like the medical and legal professions), and thus communications are not subject to the protection of any legal recognized privilege.  The Coach agrees not to disclose any Confidential Information pertaining to to the Client without the Client’s written consent.  The Coach will not disclose the Client’s name as a reference without the Client’s written consent.

 Confidential Information does not include information that: (a) was in the Coach’s possession prior to it being furnished by the Client; (b) is generally known to the public or in the Client’s industry; (c) is obtained by the Coach from a third-party without breach of any obligation to the Client; (d) is independently developed by the Coach without use of or reference to the Client’s Confidential Information; (e) the Coach is required by the statue, lawfully-issued subpoena, or by court order to disclose; (f) is disclosed to the Coach and as a result of such disclosure the Coach reasonably believes there to be an imminent or likely risk of danger or harm to the Client or others; and (g) involved illegal activities. The Client also acknowledges his continuing obligation to raise any confidentiality questions or concerns with the Coach in a timely manner.

6) Scheduling policy

 Client agrees that it is the Client’s responsibility to notify the Coach not less than 24 hours in advance of missing a scheduled call/session.  For individual meetings, Coach reserves the right to bill a Client for missed meetings. Coach will attempt in good faith to reschedule the missed session. Group calls are recorded and therefore it is the Client’s responsibility to listen to all missed calls in his own time.

7) Termination

 Either the Client or the Coach may terminate this agreement at any time with two (2) weeks written notice. Client agrees to compensate to the Coach for all coaching services rendered through and including the effective date of termination of the coaching relationship and as listed in section 3.

8) Limited liability

Except as expressly provided in this Agreement, the Coach makes no guarantees, representations or warranties of any kind or nature, express or implied, with respect to the coaching services.  In no event shall the Coach be liable to the Client for any direct or indirect consequential or special damages. Notwithstanding any damages that the Client may incur, the Coach’s entire liability under this Agreement, and the Client’s exclusive remedy, shall be limited to the amount actually paid by the Client to the Coach under this Agreement for all coaching services rendered through and including the termination date.

9) Entire agreement

This document reflects the entire agreement between the Coach and the Client, and reflects a complete understanding of the parties with respect to the subject matter. This Agreement supersedes all prior written and oral agreement or representations.  The Agreement may not be amended, altered or supplemented except in writing signed by both the Coach and the Client.

10) Dispute resolution

If a dispute arises out of this Agreement that cannot be resolved by mutual consent, the Client and Coach agreed to attempt to mediate in good faith for up to 30 days after notice is given.  If the dispute is not resolved, and in the event of legal action, the prevailing party shall be entitled to recover attorney’s fees and court cost from the other party.

11)  Applicable law

This agreement shall be governed and construed in accordance with the law of the state of California.

12) Authority:

 As the person entering this Agreement, you warrant and represent that you have full power and authority to execute this Agreement and that the terms of the Agreement are binding. You acknowledge that you have read this entire Agreement and that you have understood all of its provisions.


50% Complete

Last Step

Submit your details to get updates and news from Scott Tsui.